Author Topic: Graphics issue on samsung galaxy W  (Read 4312 times)

minwei92

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Graphics issue on samsung galaxy W
« on: July 14, 2012, 10:01:40 AM »
Received "graphics format supported" error message. However the game can still be played. Is it normal?

Apportable

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Re: Graphics issue on samsung galaxy W
« Reply #1 on: July 30, 2012, 06:01:50 PM »
Hi there,

The short answer is: no, it's not normal, but if you can play the game fine, then you don't need to worry about it too much.

The long answer is that Google Play sometimes serves devices the wrong version of Cogs for their graphics hardware, which results in people installing a version of Cogs that is not graphically supported by their phone or tablet.  Since this is an issue between Google Play and user devices, we can't "fix" it.  We added a workaround that allows people who install the wrong version to still play the game, but with slightly worse graphics.  If the quality of the graphics doesn't bother you, you don't need to do anything.  If you'd rather have the optimized version for your device, try these steps:

- Uninstall Cogs
- Clear cache on your Play Store app
- Reboot your device
- Re-download and install Cogs
- If you're using the app Chainfire 3D, we recommend disabling or uninstalling it before re-downloading Cogs from the Play Store.

If none of that works, feel free to email us at androidsupport [at] lazy8studios [dot] com so we can assist further.  Thanks!

- The Apportable Team

 

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